Category Business Marketing

Running a plumbing business in New York City can leave you trying to tackle different tasks. You might have to deal with phone calls, nonstop jobs, and customers who expect quick solutions. Thus, you need to decide how to handle incoming calls. Should you rely on traditional voicemail or invest in a live receptionist for plumbers? Read on to learn what works best for your business:

Voicemail

Most plumbers start with voicemail because it is easy, cheap, and built into your phone. But voicemail does not always get the job done when you are in a competitive market where customers are in a hurry. Here’s why:

• Customers do not want to wait. People in New York are always on the move. They may hang up and look for another plumber if they cannot reach your business. 
• You could miss details. A caller who leaves a message might forget to include important information. You could end up without a call-back number or vague details such as the urgency of the required job. 
• Phone tag problems. The caller might be busy or have already found someone else when you call back. This can cost you time and possibly the job.

Voicemail works fine if your schedule is not too packed or if you are just starting. But it can hold you back once your business grows. 

Answering Services

A live receptionist ensures that every call is handled quickly and professionally. Here’s why more NYC plumbers are switching to this service:

• Avoid

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